Terms and Conditions
Accommodation Vouchers
Vouchers will be sent at least 14 days before travel, subject to full payment being received byHoliday Accommodation Overseas Limited and will contain accommodation name, address in resort, key collection details, our agents in resort name and contact telephone number along with the time of day on arrival that accommodation is available from and the time of day on day of departure that the accommodation has to be vacated.
Holiday Duration
Your confirmation invoice gives the number of night´s accommodation which is reserved for you in your hotel/apartment. In the case of night flights your room will be made immediately available on your arrival as it has been reserved for your from the previous day in which case you will be required to vacate your room by 10.00am on your day of departure, to facilitate cleaning and servicing prior to the arrival of incoming guests (unless otherwise agreed in writing).
Breakages
All breakages must be reported to our local representatives immediately and these must be paid for locally to our managing agents before vacating the property. We also reserve the right to charge for damage or breakages not reported and found after departure.
Transport
You are reminded that surface transport both in the UK and to and from your accommodation, is not provided.
Passport & Visa Requirements
It is your responsibility to be in possession of a valid passport and any visa which may be necessary.
If you need a 10year passport please apply at least 12 weeks before travel. The majority of British passport holders no longer require a visa for the USA, provided a waiver form is completed at the airport prior to departure.
It is important to note that regulations do change, so you are always advised to ask the passport office. If you do not hold a British Citizen´s passport you should always check the requirements well before travel.
It is your responsibility to meet the requirements of the countries you are visiting and we regret we cannot accept any responsibility for costs incurred if you fail to be admitted to any country.
Vaccinations
Countries´ regulations concerning compulsory vaccinations can change. Please ask your doctor for the up-to-date requirements before traveling.
Booking Conditions
The booking conditions are contractual terms of Holiday Accommodation Overseas Limited (The Company) and the Customer. They are governed by English Law and any proceedings shall be within the jurisdiction of the English courts.
Booking Confirmation
To make a booking you must be at least 18 years of age.
No contract shall exist between the Company and the customer (which includes all persons on whose behalf the customer books), until a confirmation invoice is issued to the customer by the Company. Prices and payment process
Prices are quoted in full including taxes and service charges at the time of the booking (except for the eco tax for booking to the Balearics).
Our price guarantee
We guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
Payment for extras (such as incidental charges, mini-bar charges, laundry and telephone bills or any extra nights) must be made directly to the hotel when you check out. You may be asked for an imprint of your credit or debit card by your hotel, so please be sure to take it with you.
Payment should be made by credit card or debit card. We use the latest encryption technology to protect your credit card details. You undertake that the credit or debit card is your own and that there are sufficient funds to cover the cost of the accommodation and any extras.
Privacy policy
When you make a booking we will need to collect information from you to process your booking. This includes, but is not limited to, your name, address and credit card details. Unless we have your consent we will only disclose personal data to third parties if this is required for the purpose of fulfilling your booking. This is subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
We retain and use your personal information to provide you with a personalised service and to give you details of offers which may be of interest. If you do not wish us to do so please let us know by sending us an email to unsubscribe@holiday-beds-direct.com
We may also use the information to process any transactions and for internal analysis and administration. We are registered in the UK under the Data Protection Act and we will not sell, rent or trade your personal data to third parties for marketing purposes without your express consent. In order to fulfill your booking we may send your information internationally. This may include countries outside the EEA which offer differing levels of protection of personal information, not all of which may be as high as those in the U.K.
By disclosing your personal information to us using this website you consent to its collection, storage and processing by Holiday Accommodation Overseas Limited in accordance with these terms.
Star ratings
Star ratings are used to symbolise the overall quality and level of standards of each hotel, apartment or villa. Our ratings are based on criteria including the range and standard of facilities, the quality of the furnishings, the quality and range of food outlets, and the overall level of service. They range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards.
Our ratings do not always coincide with the official ratings as these vary significantly by country, and often within countries. Also not all countries have official rating systems.
Room types
The room types we feature are:
Single room:
Contains one single bed.
Twin room:
Contains two single beds. Extra beds can sometimes be added.
Double room:
Contains one double bed, and is suitable for either one or two people. Extra beds in the form of camp beds, sofa beds, or rollaways can sometimes be added.
Studios:
These can be for two, three or four people, but with the third and fourth bed often in the form of a camp bed, sofa bed, rollaway or bunk bed. Studios also have kitchenettes or kitchens as specified.
1 bedroom apartments:
Typically these sleep two people in the bedroom and an additional one or two people in the living room in camp beds, sofa beds, rollaways or bunk beds. One bedroom apartments also have kitchenettes or kitchens as specified.
2 bedroom apartments or villa:
As for the one bedroom apartments, but with an additional two people in the extra bedroom. Two bedroom apartments also have kitchenettes or kitchens as specified.
3 bedroom apartments or villa:
As for the two bedroom apartments, but with an additional two people in the extra bedroom. Two bedroom apartments also have kitchenettes or kitchens as specified.
Suites:
Unless otherwise stated in the hotel descriptions a junior suite typically comprises a larger room with a luxury area whilst a suite has a separate bedroom and living room.
Meal Types
Full Board is breakfast, lunch, and dinner; Half Board is breakfast and dinner; Bed and Breakfast is breakfast only; Room Only is with no meals; All Inclusive is breakfast, lunch, dinner and snacks (as described in the individual hotel description)
Payment Terms
A deposit of 25% on the property rental is required at time of booking, unless the booking is made within 8 weeks of the customer's first night in the accommodation booked, when full payment will be required. The balance of payment must be paid at least 8 weeks before the first night. If payment is not received by the due date, the Company has the right to cancel the booking, retain the deposits paid, levy cancellation charges and re-let the accommodation.
Special requests
We will endeavour wherever possible to meet any special request made in writing but NO GUARANTEE CAN BE GIVEN. If you're special request can only be met at additional cost you will either be invoiced for the amount due prior to your departure or advised of the procedure for payment at your resort unless specifically agreed by us in writing. We cannot accept any booking which is conditional on the satisfaction of a special request.
Amendments made by the customer
Any change by the customer to a booking which necessitates a new invoice being raised will be at the new holiday cost and will incur an amendment fee of £25 per booking and must be put in writing (within 8 weeks before the first night of accommodation, this may be subject to cancellation charges). The only exception will be an increase in the number of customers booked.
Cancellations by you
Should you wish to cancel you're booking once it has been accepted by us, or amend it within 56 days of departure, we must receive written instructions to this effect, when the following charges become payable by you as set out below.
Period before scheduled departures during which written notification is received by The Holiday Accommodation Company.
| More than 56 days |
Deposit |
| 56 - 29 days days prior to departure |
50% |
| 28 - 22 days prior to departure |
70% |
| Under 21 days prior to departure |
100% |
| Cancellation charges shown as a % of total cost |
Balances are due 8 weeks prior to departure. If this balance is NOT received within 7 days of the due date, cancellation may be assumed by the Company with consequent loss of deposits and/or cancellation charges as laid down above. Your may be able to claim these charges under your insurance policy if your claim falls within the terms of the policy.
Complaints
In the unlikely event that you have a complaint whilst you are on holiday, please inform your local representative as soon as possible. He or she is there to help you and may well be able to sort out the problem on the spot. Should the representative be unable to resolve the complaint and you wish to take the matter up on your return, please detail your complaint in writing within 14 days of the completion of your holiday.
Occupancy of the Accommodation
Accommodation can only be occupied by those persons named at the time of booking or subsequently advised. The Company reserves the right to ask the entire party to vacate the accommodation with immediate effect should there be extra persons staying at the accommodation.
Accommodation descriptions
The Holiday Accommodation company takes every reasonable care to ensure that the information published about each hotel, villa or apartment is accurate. We cannot accept liability for errors or omissions in the descriptions. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise as soon as possible.
Disabled clients
We do not specialise in holidays for the disabled but we are happy to give advice about the suitability of particular accommodation and places for the disabled, elderly etc., but any advice given in this respect should be confirmed in writing if the special requirements are a material part of the booking.
Alteration by the company
Every effort is made to maintain arrangements as advertised by because they are planned many months in advance changes may occur for reasons which are totally beyond our control. Should it be necessary to change your accommodation we undertake to provide an alternative of the same or superior standard at no extra cost to yourselves. We would always advise you of any changes at the earliest possible time explaining the reasons to you.
Car hire
We act only as introductory agents and shall not be held liable for any loss, damage or injury howsoever caused; your contract is with the hire company operator whose terms and conditions are detailed on the contract signed on collection of the vehicle.
Security deposit
You attention is drawn to the fact that in many countries it is general policy for the property manager to take a security deposit.